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Offline TEZZA

  • Those Frenchies seek him everywhere

  • Joined: Oct 2011

  • Drives: No matter what it is I am still lusting after something better.
  • Location: In a sunny place
Now I know there has been a topic on this in the past, but let me tell you of my latest adventure with my daily drive.

My DD is a recent model Hyundai Santa Fe Diesel. Great little traffic tank. Bullbar, tow bar and I don't really care.
Being a bit of a fool I have always had it serviced by a Hyundai dealer.
Yes I know, I pay $1,200 for a service I can get elsewhere for $600, but for some unexplained reason I just kept going back to the dealer.

So this dealer on Brisbane's Northside does a 90,000km service. I get the car back and do a crawl around and note that the timing belt covers are dusty. The bolts are tarnished. You can see they have not been removed.

I know what was required as I read the manual before I booked it in. So I called the dealer and said "you did not replace my timing belt". They said "we don't have to" To which I replied "have you read the Factory service manual?". Much to and fro and eventually they said "oops we made an error, bring it back and we will do it."

So it goes back in and they "do it". Checked and It looked like work had been done in that area. What work I could not say.

So I am driving home the other day and it just stops and would not start. I am now on Brisbane's Southside and tow it to a Hyundai dealer on the South. They try everything and they cannot get it to start. Noting that the timing marks are a bit odd, they take off the timing belt cover and find a crack in the belt. They say to me the belt does not look like a belt that has done 13,000k which is what I have done since the "alleged" replacement. It looks older. They also say to me they have never seen one of these belts fail under its design life (90,000k)

So here I am with the great unknown until tomorrow they will fit a new belt to it, re-set the timing and see if it will start and run. The big question is - is the engine stuffed?

I have been told that Hyundai will give me a new belt (Oh how generous) But my attitude is why the fook should I pay for anything.

I am going to pursue if there is a parts code difference between OEM and replacement parts. That will quickly show if the belt was replaced.

I am going to set up a website and put the story, the service invoices and photos on it and trash these bastards if they don't play ball.

Let's hear from AE guys on how you would attack this.

This bullshit is why I used to do all my own servicing including doing these belts. You cannot trust these pricks.


 :irked:    :irked:    :irked:   



Offline Aircon

  • Master Baiter 300kph+ club
  • Who said it couldn't be done?

  • Joined: Mar 2007

  • Drives: Pork
  • Location: Melbourne, Australia
  • Name: Peter
I'm with you 100% on this and how you're proposing to handle it.

These fools get away with it so often that they do it without thought.

Good for you for fighting it. Too many others don't.

I love my car. Buy your own



Offline Ferrari Fissatore

  • Soap Dodger

  • Joined: Jan 2007

  • Drives: its obsession
  • Location: under its skin
When the dealer did my belt on my Santa fe (4cyl manual 2000 model), it drove to Phillip island fine, and while I was shunting it between the Moto gp tents in a tight spot, it died on me.... They'd not secured the crank sensor properly and its wire got cut.

I think Scott was there that day?

Dealers are all shit, no exceptions.



Offline 360c

  • 300kph+ club
  • Drug Dealer

  • Joined: Apr 2006

  • Drives: Purple People Eater
When the dealer did my belt on my Santa fe (4cyl manual 2000 model), it drove to Phillip island fine, and while I was shunting it between the Moto gp tents in a tight spot, it died on me.... They'd not secured the crank sensor properly and its wire got cut.

I think Scott was there that day?

Dealers are all shit, no exceptions.

I believe I was in attendance that day.



Offline Aircon

  • Master Baiter 300kph+ club
  • Who said it couldn't be done?

  • Joined: Mar 2007

  • Drives: Pork
  • Location: Melbourne, Australia
  • Name: Peter
I believe I was in attendance that day.

So was I, but no one ever remembers me :)

I love my car. Buy your own



Offline 360c

  • 300kph+ club
  • Drug Dealer

  • Joined: Apr 2006

  • Drives: Purple People Eater
So was I, but no one ever remembers me :)

Perhaps if you actually went on the track they might :p



Offline Aircon

  • Master Baiter 300kph+ club
  • Who said it couldn't be done?

  • Joined: Mar 2007

  • Drives: Pork
  • Location: Melbourne, Australia
  • Name: Peter
Perhaps if you actually went on the track they might :p

I tried it once...I didn't like it.
I love my car. Buy your own



Offline 360c

  • 300kph+ club
  • Drug Dealer

  • Joined: Apr 2006

  • Drives: Purple People Eater
I tried it once...I didn't like it.

Was that the time you inverted the 512 BB ?

:p



Offline Aircon

  • Master Baiter 300kph+ club
  • Who said it couldn't be done?

  • Joined: Mar 2007

  • Drives: Pork
  • Location: Melbourne, Australia
  • Name: Peter
Was that the time you inverted the 512 BB ?

:p

I have you recollection, your honour
I love my car. Buy your own



Offline anotherforumuser

  • AE's voice of reason
  • Choose to take risks or settle for ordinary.

  • Joined: Sep 2010

  • Drives: A red car.
  • Location: Downunder
Was it these guys? Ive seen a couple of big complaints about Hyundai dealers in Qld in the past. Not sure if it was these guys but it was about some serious service rip offs, charging people 1000s for work which should have been a couple of hundred. One guy in the complaints here was quoted $2860.00 to fix an oil leak in his 4x4 as the engine would have to come out. His local mechanic fixed the same leak by replacing the oil pump switch which cost only $39.95.

http://www.truelocal.com.au/business/zupps-aspley/aspley



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