looking at reducing some business overheads and one area which I think should be quite easy is my phone bills.
I received a quote for a Siemens Openscape LX phone system and Engin VOIP. The pay back period will be about 18 months.
Does any one have any experience with this VOIP system, and those with VOIP, how do you rate the call quality and will you go VOIP again?
No...unless you have good bandwidth!
We pulled it out of one of our offices completely.
We still have it in our call centre cause we are stuck on a contract.
Mobile calls are the killer. Most people these days want to be contacted on their mobiles.
So we purchased GSM gateways on ebay for about $60 each.
Placed each of them on an outgoing line.
We have a $45 unlimited call sim card in each outgoing line.
The staff make all outgoing calls to local, mobile and long distance on these lines.
Saved us a bomb!
Local calls on Voip are about $0.10 and not much difference on a good landline plan.
So in the call centre we ending putting in a cheapy phone system and GSM gateways as well as the voip system.
When we need to do a verbal contract over the phone and record the conversation, we call the customer on the VOIP system as it has a proper call centre recording facility.