Since Iíve learned about the plate auction on Aussie Exotics itís only fair that I give back and share my purchasing experience which I am afraid wasnít entirely pleasant.
After the auction it took a while to get the invoice, sort out details etc. which is quite understandable since they had to process a number of transactions, because the purchase was nonessential I wasnít too concerned about it.
After few attempts Iíve received the invoice via email, transferred the balance, sent payment confirmation thinking they will be express post the plates within a week or so, so far so good, more than a week passed and no plates so I casually enquired via text mainly because I was worried that they took the address down incorrectly, I wasnít in a hurry nor concerned I just wanted to know what was going on.
My message was addressed to Mr. Stewart Kay, no reply, I decided to call the following day, his phone rings no reply, I rang again few minutes later, no reply, the phone rings so I assumed it was switched on, charged and in range.
I rang again the following day, no reply, I was a touch frustrated because prior payment he was very prompt getting back to me.
I text messaged, no reply, numerous phone calls, no answer, I was certain he could see I was attempting to contact him because his phone rings, by now I am starting to get quite
frustrated, I wish he called me telling me that I will get the plates in 6 months, I am on holidays and I donít feel like sending them now, etc. I honestly wouldnít have cared but ignoring my contact attempts really frustrated me.
I had no idea which other way to contact the guy so I contacted Lamborghini in Brisbane where the auction was held, no result, nobody had any other means of contacting him other than his mobile, no landline, no business address, etc. made few more phone calls with no luck, after close to 3 weeks of being ignored I was very frustrated so I resorted to sending a not so pleasant text message, it worked, few minutes later I finally got a phone call, sad I had to resort to that but whatever shows you results I guess, he proceeded to apologize, made few excuse etc. and promised to express post the plates ASAP, he posted them as promised and Iíve received them today.
Overall a very frustrating, unpleasant experience for some nonsense object which I can live without, would I buy again, certainly not.
I would like to clarify few things, I am sure he was not intending to take off with my money and it was simply poor management on his part, the lack of communication which brought me a lot of unnecessary frustration wasn't welcomed nor appreciated.
This post is only meant as a FYI, my intention is not to hurt Mr Stewart Kay his business or his reputation, I would like to add that every time they contacted me they were very polite and professional, hopefully this will help them better their customer service so future customers wonít experience similar frustrations.